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4.2 Fairness and equality

Post date: 29/08/2017 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 24/07/2018

Domain 4: Maintaining trust Attribute
4.2: Treat patients and colleagues fairly and without discrimination

This attribute is about having a fair and equitable approach to your dealings with patients.

You can demonstrate it by:

  • responding fully and promptly to complaints
  • provide care on the basis of the patient’s needs and the likely effect of treatment.

Medical Protection resources

  • MPS Complaints series is a set of guides to help you understand NHS procedures and manage complaints.
  • Online learning system PRISM includes modules to help you avoid and manage complaints effectively.
  • You and your colleagues can take part in free on-site team training on the importance of patient feedback and appropriate complaints handling if your practice has a group scheme.

Read more

<< 4.1 Respect 4.3 Honesty and integrity  >>


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