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How to maintain communication with members of a GP organisation

By: Ross Clark | Post date: 20/12/2017 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 14/11/2018

Once a GP organisation has created a commercial entity, can you offer some advice around general collaboration and communication amongst its members?

Ross Clark, Partner at Hempsons, discusses the importance of communication to create strong relationships within a new GP organisation.


Once a federation or an organisation has established it’s fundamental those leading that organisation, typically a board, communicate and maintain good communications with the members. It might seem strange because they might all be in a local community but they’re all busy in their own practices and actually, some practices might not know what the federation or the board are up to. This usually takes the place of a general meeting or meetings of the shareholders or members or GP practices once or twice a year, but actually, the most successful ones are the ones who are communicating constantly via a letter, a email communication and that keeps the practices informed, not all of whom might be that interested in participating in a particular initiative of the group but it actually just keeps them informed. There’s also a second element to it which is actually the contracts and the work that will flow from a provider grouping or organisation. Again, the board need to understand what the practices want out of that, which practices are willing to participate in that and which aren’t and similarly the practices need a good understanding of the opportunities that the board are going for. It all works really well when there is some good fluent two-way communication and the problems I’ve encountered have been where communication hasn’t taken place and it can breed a bit of mistrust and suspicion that actually is unfounded but it’s all about communication and keeping that flow going between shareholder and board and practice. 

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Ross Clark Medical Protection Expert

Ross Clark

Ross Clark is head of services for the North at Hempsons Healthcare Solicitors. He works with all aspects of GP primary care, with a current focus on the establishment of GP Federations and Provider Organisations across England.

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