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How to conduct a skills audit within new GP organisations

By: Riaz Jetha | Post date: 20/12/2017 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 14/11/2018

In terms of identifying skill gaps and areas of strength for the new organisation, can you give us some advice about how to go about that?

Dr Riaz Jetha, a GP in a South Lewisham Group Practice, explains how a skills audit identifies existing skills and training needs within a GP group.


At the beginning of any kind of merger or working at scale process, you need to be absolutely clear about why you’re doing this. And to be able to do it, we need to look at our workforce, our main resource, and our most expensive resource. So what I’d suggest is to actually undertake a skills audit. You can either create your own questionnaire or you can improvise one which you can find on the internet. And that skills questionnaire, that skills audit, will identify what skills you currently have in the organisation, what skills need a little bit of training, a little bit of top up. And what skills people would aspire to have in the future. You then need to perform a gap analysis by comparing that audit to the skills your strategy requires and I’d recommend you do that with lots of flip chart paper, post-it stickers and an afternoon away from doing clinics. After conducting that skills audit, you then need to go back to your strategy and see whether you do have the skills on board which can actually deliver that, whether you need to train people up in particular areas or whether its going to be unrealistic to deliver a certain part of your strategy at this particular time. You could think about buying in that skill set or training people up but it’s important then to actually do a cost benefit analysis of whether it’s worth it and whether you can actually implement it in time. Having done this audit myself, a surprising thing was that many people have lots of skills which you didn’t even know about it. One of our reception team was an IT graduate and we had no idea, she kept very quiet about it. As soon as we found out, we were able to find a really good role for her which is a win win for everyone.

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Riaz Jetha Medical Protection Expert

Riaz Jetha

Riaz Jetha has been a GP for 17 years and is currently his CCG’s clinical lead for working at scale. During his time as a GP he’s developed expertise in organisational development, working with both individual and groups of GP surgeries, out-of-hours organisations and CCGs.

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