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REAL TIME ANALYST (x2)

  • Based in Leeds
  • Full-time, permanent and 6 month fixed term contract
  • Attractive salary plus benefits

MPS is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 290,000 members around the world. Our benefits include access to indemnity, expert advice and peace of mind. Our in-house experts assist with the wide range of legal and ethical problems that arise from professional practice. This includes clinical negligence claims, complaints, medical and dental council inquiries, legal and ethical dilemmas, disciplinary procedures, inquests and fatal accident inquiries.

Our Member Operations Department has a requirement for two Real Time Analysts, one permanent role and one 6 month fixed term contract, both based in our Leeds office.

Member Operations provide a world class service to member contacts through multiple communication channels, primarily by telephone, written and email and make outbound contacts as appropriate to maintain and enhance the service.

The post holder will focus on analysis of member and prospect interaction demand and internal communication performance, in order to provide accurate demand forecasts and resource plans.

We will be looking for candidates who have an understanding of contact centre functionality and methods of operation and have experience in call/email interaction handling. In addition, you will work with line managers to ensure their understanding of any service failure and development of methodologies to address these.

If you are looking to take on a transformational role that will impact the way MPS operates, then we want to hear from you. 

In return, we offer a great working environment in conveniently located offices in the City Centre. We offer an exceptional benefits package, including a 12% pension scheme, 25 days paid holiday (in addition to public holidays), private medical insurance and a health care cash plan, car allowance, childcare vouchers and an annual bonus scheme.

Download a role profile


To apply or enquire, please send a CV along with salary expectation to careers@medicalprotection.org for the attention of Sarah Speechly.

The closing date for this role is 11 August 2017.