- Based in Leeds
- Full time, permanent
The Medical Protection Society Limited (“MPS”) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world. Membership provides access to expert advice and support together with the right to request indemnity for any complaints or claims arising from professional practice.
Our in-house experts assist with the wide range of legal and ethical problems that arise from professional practice. This can include clinical negligence claims, complaints, medical and dental council inquiries, legal and ethical dilemmas, disciplinary procedures, inquests and fatal accident inquiries.
A unique and exciting opportunity has arisen for an International Operations Manager to join us in a permanent role, based in our Leeds office.
This is a new role in the organisation and this role will have overall responsibility for the delivery of all South Africa and Asia jurisdictions case management activity, as well as the management of a large multi-disciplinary team across both the Leeds and London offices.
Additionally, this role will be responsible for continually evaluating and improving our South Africa and Asia case management process to ensure we deliver excellent member experience.
The purpose of this role is to lead and performance manage a large multi-disciplinary team, of both professionals and colleagues in supporting roles, across two office locations, ensuring the delivery of KPIs which include service levels and customer experience. This role will also be critical in looking to minimise costs by ensuring best practice case handling, coupled with the continued evaluation and improvement of our processes. Collaboration with the Quality Improvement & Compliance function will also be required.
In order to be considered for this position candidates must be able to demonstrate experience of leading a comparable service delivery team, ideally in a legal, medical or insurance environment. Excellent leadership and people management skills, coupled with the ability to influence and communicate effectively at a senior level are a necessity.
The successful applicant will possess the ability to translate business strategy into day to day delivery, as well as a proven track record of delivering excellent customer or member experience.
In return, we offer a great working environment in conveniently located offices in the City Centre. We offer an exceptional benefits package, including a 12% pension scheme, generous amount of paid holiday (in addition to public holidays), private medical insurance and a health care cash plan, car allowance, childcare vouchers and an annual bonus scheme.
Download a role profile
To apply or enquire, please send a CV along with salary expectation to careers @medicalprotection.org for the attention of George Mill
The closing date for this role is 21 July 2017