Membership information 0800 225 677
Medicolegal advice 0800 014 780


Welcome to the second edition of Practice Matters, a magazine for the whole general practice team. 

We know that the whole team matters when it comes to improving patient safety. High-quality urgent care begins with the first impression, and the key player here is often the receptionist on the front desk. GP Dr Carmen Gerber looks at how your practice can run a safe and effective non-clinical triage system.

When dealing with increasing patient demands, administrative matters can often add to the pressure for general practitioners. In a busy working week, it can be tempting to push letters to one side to deal with at a later date. However, if you receive a subpoena, you have a legal and professional obligation to respond immediately. Katherine Greig, MPS Panel Lawyer and Director at MacRobert Attorneys, offers some practical advice on what to do to ensure you stay on the right side of the law.

This issue, we take a closer look at the potential pitfalls of using social media, blogs, and Skype to share information with colleagues and patients, which are often blurred by the many advantages of staying connected.

Finally, Dr Mohamed Bhikhoo, from the MPS Education Faculty, explains how to get the best clinical outcome from even the most challenging of consultations. It makes for interesting reading – our own behaviour can often make a situation challenging from the outset. 

Remember, once you have read this issue, you can gain your CPD points by completing our questionnaire. 

We hope you enjoy this edition and would be interested to hear your comments, as well as any topics you would like us to feature in the future.

Dr Graham Howarth
Editor-in-chief, MPS Head of Medical Services (Africa)

Disclaimer: All information is correct at the time of publishing (November 2014)