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Mastering Adverse Outcomes

Developing a safety culture within your practice


Develop your skills to effectively and ethically manage the care of patients following an adverse outcome.

We know that how you communicate with a patient when something has gone wrong is one of the key factors in determining if a patient will make a complaint. Yet most doctors receive little or no formal training in how to communicate in what can be a difficult and stressful situation.

The Mastering Adverse Outcomes workshop is designed to fill this gap, providing you with powerful techniques that can reduce your exposure to risk of complaints. 

Overview


By attending this workshop you will:

  • enhance your skills to communicate with patients when something has gone wrong
  • reduce your risk of complaints or disciplinary action
  • increase your knowledge of the research related to adverse outcomes. 

Exclusive to members

as a benefit of membership

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SUITABLE FOR

  • General practitioners
  • Specialists
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FORMAT

  • Three-hour workshop
  • Short lectures
  • Reflective exercise
  • Small group-facilitated discussions
  • Group activities
  • Rehearsal of skills
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CPD & CME

  • For details of accreditation by the New Zealand and Australasian Colleges, please click here.