Navigating Adverse Outcomes
Communicate effectively with patients following an adverse outcome.
VIRTUAL WORKSHOP DATES
Wednesday 17 February 2021
Tuesday 9 March 2021
Wednesday 17 March 2021
Thursday 25 March 2021
Time: 19.00 – 21.00 NZDT
Cost: No additional charge for members
Book now via PRISM
A virtual meeting link will be emailed to you together with confirmation of your registration. Learning resources and further information will be available following registration.
How you communicate with a patient when something goes wrong is a big factor in determining if they make a complaint. Yet most doctors receive little or no formal training in how to communicate on what can be a difficult and stressful situation.
The two-hour Navigating Adverse Outcomes virtual workshop takes an in-depth look at communicating effectively with patients when adverse outcomes occur. It highlights the importance of recognising patient expectations, examines how failing to address these can increase the risk of a patient taking action, and equips you with techniques to help reduce the risk of complaints.
By attending this workshop you will:
- Increase your knowledge of the research and perspectives regarding the patient and clinician experience of adverse outcomes
- Examine personal attitudes that can affect a doctor’s response to an adverse outcome
- Explore your basic ethical and legal obligations when discussing adverse outcomes with patients and their carers
- Understand and be able to apply Medical Protection’s highly effective ‘ASSIST©’ model for handling adverse outcomes, enhancing your skills to communicate with patients when something has gone wrong
- Reduce your risk of complaints or disciplinary action
The virtual workshop learning experience