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Navigating Adverse Outcomes

Communicate effectively with patients following an adverse outcome.


Wednesday 13 October 2021

Thursday 11 November 2021

Wednesday 17 November 2021

Wednesday 24 November 2021

Time: 19.00 – 21.00 NZDT

Format: Online workshop

Cost: No additional charge for members

Book now via PRISM  


How you communicate with a patient when something goes wrong is a big factor in determining if they make a complaint. Yet most doctors receive little or no formal training in how to communicate on what can be a difficult and stressful situation.

The two-hour Navigating Adverse Outcomes virtual workshop takes an in-depth look at communicating effectively with patients when adverse outcomes occur. It highlights the importance of recognising patient expectations, examines how failing to address these can increase the risk of a patient taking action, and equips you with techniques to help reduce the risk of complaints.

By attending this workshop you will:

  • Increase your knowledge of the research and perspectives regarding the patient and clinician experience of adverse outcomes
  • Examine personal attitudes that can affect a doctor’s response to an adverse outcome
  • Explore your basic ethical and legal obligations when discussing adverse outcomes with patients and their carers
  • Understand and be able to apply Medical Protection’s highly effective ‘ASSIST©’ model for handling adverse outcomes, enhancing your skills to communicate with patients when something has gone wrong
  • Reduce your risk of complaints or disciplinary action

Virtual workshop learning experience

What to expect

  • Interactive workshops including short lectures, video analysis of dentist-patient interactions, presenter-led and participant led interactions, small group rehearsals and reflective exercises
  • A supportive and intimate learning environment with two dentolegal experts
  • Immediate feedback on learning, discussion and shared experiences with like-minded colleagues

How it works

A virtual meeting link and confirmation of your registration will be emailed to you. Learning resources and further information will be available following registration.

Workshops are delivered online, via ClickMeetings.

You’ll need access to a PC or laptop, headset and a stable internet connection (please note we don’t advise using a mobile device).

When you’ve completed your workshop, a video and written summary will be given to you as a just in time refresher resource. You’ll also get a communication template to help you apply the training when you need it most.

Understanding the IT setup


Exclusive to members

as a benefit of membership

Key Highlight

  • General practitioners
  • Specialists
Key Highlight

  • Two-hour workshop
  • Short lectures
  • Modelling of skills
  • Reflective exercises
  • Small group-facilitated discussions
  • Rehearsal of skills
Key Highlight