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Mastering Difficult Interactions with Patients


Doctors who received training to improve their communication skills report a significantly lower rate of difficult interactions.

We understand that dealing with difficult interactions with patients can be a significant cause of stress, yet the nature of most clinical jobs makes these encounters unavoidable.

In these scenarios many doctors find it difficult to communicate their point of view effectively for fear of escalating conflict. This can lead to frustration, dissatisfaction and may affect patient care.

As part of this workshop you will look at why such situations arise, be provided techniques to handle them effectively and manage your own internal response.

Overview


By attending this workshop you will:

  • enhance your skills in managing difficult situations with patients
  • understand the choices available to you when faced with a difficult interaction
  • learn techniques to minimise conflict and deal with challenging scenarios, such as aggressive or upset patients
  • build the skills to effectively “diagnose” the problem
  • learn personal “survival” skills to reduce stress
  • improve the clinical outcomes of these complex situations.

Medical Protection members - FREE

(benefit of membership)

 
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SUITABLE FOR

  • General practitioners
  • specialists
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FORMAT

  • Three-hour workshop
  • Short lectures
  • Reflective exercise
  • Small group-facilitated discussions
  • Group activities
  • Rehearsal of skills
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CPD

  • 4

  • Accredited for 4 points