Your new MPS service
Members in Singapore, Malaysia and Hong Kong now have direct access to MPS’s full range of medicolegal services. MPS medicolegal adviser Dr Janet Page describes the changes and how you can help us help you
MPS is committed to providing you with the best possible service. To facilitate this, we have streamlined our contact point and given you direct access to our wider pool of medicolegal advisers. This article explores these changes and the key questions you need to ask yourself to ensure you get the best out of your membership.
Contacting MPS has never been easier
MPS has introduced a single telephone number through which you can access all MPS services. Members have been provided with a contact card containing the phone number and email address for all enquiries – callers will then be directed to the appropriate service. Emergency advice and assistance can be accessed 24 hours a day. For non-urgent medicolegal enquiries members are encouraged to email their request to MPS, which will be passed to a member of the dedicated team of medicolegal advisers for Asia.
Medicolegal advisers are senior, experienced doctors who also hold a legal qualification. They can provide advice and support in relation to a wide range of professional, ethical and legal issues including advice on preparation of medical reports, handling adverse events, responding to complaints and giving evidence at an inquest. Members are encouraged to contact MPS by email or telephone to speak directly to a medicolegal adviser.
Am I covered?
MPS offers occurrence-based indemnity to its members, which means that you must be in benefit of membership at the time of the incident giving rise to the request for assistance in order to be entitled to assistance. To be in benefit you must be paying the correct subscription for the category and type of work you undertake, your specialty and grade. You should notify MPS promptly of any anticipated change in your professional circumstances.
To be in benefit you must be paying the correct subscription for the category and type of work you undertake, your specialty and grade
It is important if you decide to undertake new therapies, or to undertake procedures that would normally fall outside the scope of the specialty in which you are indemnified, that you check with MPS whether this would be covered by your existing subscription band, or whether any adjustments need to be made. You should also ensure you inform MPS if you go abroad to work or take a break from practice and wish to suspend your membership.
What am I covered for?
Members are entitled to seek assistance with any issue arising directly from the exercise of their professional (clinical) obligations. This means that as a rule complaints relating to personal conduct (even if they arise in the workplace or come to the attention of a member’s regulatory body) fall outside the scope of the benefits of membership. Such matters would normally include complaints of bullying or harassment, inappropriate comments or touching. It would also include any matters arising out of the business aspects of a doctor’s practice, such as disputes over fees, contractual arrangements or advertising. See the article, Personal conduct, MPS and the Medical Council, for more information on this.
Dr Y was notified by the Medical Council of a complaint made by his practice nurse that he had made inappropriate comments to her during a retirement party for a colleague at a local restaurant, and sought MPS assistance in responding. MPS declined to assist on the basis that the allegation arose out of a social event and was unrelated to Dr Y’s professional practice.
What else can MPS do for me?
MPS’s primary purpose is the provision of professional indemnity to its members. Dedicated medicolegal advisers work closely with specialist panel law firms to provide high quality advice and representation to MPS members. In addition, MPS offers a range of further services to members. These include access to medicolegal publications offering ethical and professional guidance, online learning, lectures and seminars.
Dedicated medicolegal advisers work closely with specialist panel law firms to provide high quality advice and representation to MPS members
MPS Educational Services run a series of professional workshops run by local doctors, focusing on issues such as communication skills, and which are provided free to members.
MPS recognises that facing a claim or a Medical Council inquiry can be a very stressful experience and members may need emotional or psychological support to help them to cope with this. We provide access to a free, confidential counselling service worldwide, which is totally separate from the MPS team handling your case, and which members can access should they so wish.
MPS has access to a number of experienced practitioners in various specialties who have offered their services as MPS Associates. These doctors are available should you wish to seek support from a professional colleague locally.
Many cases involving doctors attract unwanted media attention. The MPS press office provides support and advice to members in handling the media, assistance in drafting press statements and liaising with the press on the member’s behalf.
Dr X was working as a Medical Officer in a hospital in Singapore when he decided to take an extended break overseas. He suspended his membership and advised he would be returning to practice in 12 months’ time.
Due to a family crisis, Dr X had to return home for two months in the middle of his trip, during which time he worked as a locum in his old hospital. MPS became aware of this when a claim was brought against Dr X for treatment provided to a patient during his brief return home for which he was not indemnified.
Help us to help you
In order to enable us to confirm your entitlement to assistance with minimal delay, please provide us with your membership number, a current email address and telephone number and the dates of the incident with which you are requesting assistance. It is never too soon to notify us of any problems you have encountered.
Once a file has been opened, your prompt attention to requests for information and co-operation with the legal advisers appointed to assist you will ensure matters progress smoothly and with minimum delay.
Early notification will allow us to advise you of any proactive steps open to you to prevent a matter from escalating and to advise against any action that could prove contrary to your best interests.
Early notification will allow us to advise you of any proactive steps open to you to prevent a matter from escalating
For all enquiries please email:
Medicolegal advice is available from our 24 hour (freecall) emergency telephone service:
- Singapore 800 616 7055
- Malaysia 1800 815 837
- Hong Kong 800 908 433