Membership information 1800 932 916
Medicolegal advice 1800 936 077


Our workshops are focused on providing advice and practical tools and tips to help you deliver improved patient care


Having closely followed the evolving coronavirus situation; and taking into consideration official advice and local needs, we have decided to postpone all our face to face events until further notice. We have taken this unprecedented decision because the health and safety of our members and colleagues is paramount.

We will continue monitoring the situation over the coming weeks and decide if there is a need to postpone any future events. We hope to be able to re-schedule the postponed events later in the year if possible. In the interim, you can still access online Risk Prevention programmes through our PRISM platform and we will be scheduling regular webinars.

Tackle the challenges of your daily practice with our professional development workshops.

The Mastering workshops series provides you with skills to combat the common causes of complaints and claims, developed through our 125 years' experience of supporting members.
Our specially trained facilitators are all experienced clinicians who understand the complexities of your practice. There is a range of half-day workshops to choose from, all with 3 hours CPD and free as a benefit of membership. 

Managing Conflict and Aggression in General Practice

All staff working in general practice have a right to work in an environment that is free from harassment and threat. No-one should have to tolerate the threat of physical or verbal abuse.

Unfortunately conflict and aggression towards staff in general practice does occur. This is primarily because the work involves contact with a wide range of people in circumstances that may be difficult. Patients and their relatives may be anxious and worried. Some patients may be predisposed towards violence.

The Managing Conflict and Aggression in General Practice workshop will assist your practice in recognising and managing different aspects of conflict that they may encounter at work. It provides practical tools and tips that can be used to help resolve a difficult situation.

More information

For more information and to book:

+44 (0)113 241 0624
Suitable for
Suitable for

The whole practice team – general Practitioners, nurse Prescribers, practice nurses and administration staff


A three-hour workshop delivered at your premises. The workshop comprises of short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills


Please call Educational Services to discuss costs


Independently certified as conforming to accepted CPD guidelines


By attending this workshop participants will:

  • appreciate the common causes of conflict
  • understand the importance of communication when dealing with potential conflict
  • understand how aggression escalates
  • understand human behaviour
  • understand the importance of confidentiality
  • identify methods for dealing with conflict situations.

Please note: The workshop does not demonstrate ‘breakaway techniques’ or self-defense as these should be used as a last resort and should be taught by experts.

94% of previous attendees fed back that the events learning objectives were met.


This workshop is delivered in house. If you are interested in commissioning this workshop for your organisation, please contact MPS Educational Services for more information and costs.


Telephone: +44 (0)113 241 0624