All staff working in general practice have a right to work in an environment that is free from harassment and threat. No-one should have to tolerate the threat of physical or verbal abuse.
Unfortunately conflict and aggression towards staff in general practice does occur. This is primarily because the work involves contact with a wide range of people in circumstances that may be difficult. Patients and their relatives may be anxious and worried. Some patients may be predisposed towards violence.
The Managing Conflict and Aggression in General Practice workshop will assist your practice in recognising and managing different aspects of conflict that they may encounter at work. It provides practical tools and tips that can be used to help resolve a difficult situation.
The whole practice team – general Practitioners, nurse Prescribers, practice nurses and administration staff
A three-hour workshop delivered at your premises. The workshop comprises of short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills
Please call Educational Services to discuss costs
Independently certified as conforming to accepted CPD guidelines
Please note: The workshop does not demonstrate ‘breakaway techniques’ or self-defense as these should be used as a last resort and should be taught by experts.
94% of previous attendees fed back that the events learning objectives were met.
This workshop is delivered in house. If you are interested in commissioning this workshop for your organisation, please contact MPS Educational Services for more information and costs.