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Risk management for primary care

In-house risk assessments, whole practice workshops, plus convenient online tools to help you quickly highlight areas of risk and develop effective solutions.

Managing Conflict and Aggression in General Practice

All staff working in general practice have a right to work in an environment that is free from harassment and threat. No-one should have to tolerate the threat of physical or verbal abuse.

Unfortunately conflict and aggression towards staff in general practice does occur. This is primarily because the work involves contact with a wide range of people in circumstances that may be difficult. Patients and their relatives may be anxious and worried. Some patients may be predisposed towards violence.

The Managing Conflict and Aggression in General Practice workshop will assist your practice in recognising and managing different aspects of conflict that they may encounter at work. It provides practical tools and tips that can be used to help resolve a difficult situation.

More information

For more information and to book:

+44 (0)113 241 0624
Suitable for
Suitable for

The whole practice team – general Practitioners, nurse Prescribers, practice nurses and administration staff


A three-hour workshop delivered at your premises. The workshop comprises of short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills


Please call Educational Services to discuss costs


Independently certified as conforming to accepted CPD guidelines


By attending this workshop participants will:

  • appreciate the common causes of conflict
  • understand the importance of communication when dealing with potential conflict
  • understand how aggression escalates
  • understand human behaviour
  • understand the importance of confidentiality
  • identify methods for dealing with conflict situations.

Please note: The workshop does not demonstrate ‘breakaway techniques’ or self-defense as these should be used as a last resort and should be taught by experts.

94% of previous attendees fed back that the events learning objectives were met.


This workshop is delivered in house. If you are interested in commissioning this workshop for your organisation, please contact MPS Educational Services for more information and costs.


Telephone: +44 (0)113 241 0624