Experienced GPs will only be too aware of the rising risk of complaints and litigation.
International research indicates that doctors can reduce their exposure to these risks, improve health outcomes and increase patient satisfaction by improving communication skills and management of patient expectations.
To assist doctors in reducing their exposure to these risks, we have developed a one-day Risk Management Masterclass. Each interactive and practical session is tailored to the needs of your specialty. The programme aims to enhance delegates’ skills in achieving more effective consultations.
Date & time:
Saturday 11 May 2019
9.00-17.00 (lunch provided)
Crowne Plaza Blanchardstown, Dublin
Medical Protection members: Free of charge as a benefit of membership
Accredited for 6 CPD points per masterclass
This was well organised and smooth. A lot was assimilated and the knowledge will not only help in clinical situations, but also in domestic problems.
By attending this masterclass you will:
- Understand the link between communication and litigation.
- Incorporate the skills of listening, reflection and checking on patient understanding.
- Improve the skills required for consent and shared decision making.
- Appreciate patient motivations to complain or claim.
- Communicate regret and empathy with the patient’s situation and understand that this is not necessarily an admission of liability.
- Apply models for communicating with patients about adverse outcomes.
- Be provided with skills that will help reduce your exposure to complaints and claims.
What does it involve?
A one-day interactive and practical session tailored to the needs of your specialty.
The morning session comprises a series of lectures, reflections and activities on the importance and benefits of good communication in developing a trusting relationship with patients, eliciting expectations and arriving at decisions with patients. You will also examine the importance of engaging patients after an actual or perceived adverse outcome and learn a model for undertaking this conversation.
In the afternoon you will have the opportunity to practice the skills learnt by working with actor-simulated patients on scenarios of both pre and post-treatment