Receiving correspondence from a solicitor (or direct from a patient) in relation to a potential clinical negligence claim is a distressing experience for any MPS member. Most members start with little or no idea of what the process might involve for them, and what they need to do next.

Members can now benefit from a new way of dealing with claims, which MPS has introduced to:

• Individualise the experience – provide each member with the kind of support that they need, when and how they need it
• Provide members with information they need, when they need it most, and with the minimum of delay
• Make the process as smooth and efficient as possible, eliminating the uncertainty and stress of waiting for things to happen
• Explain in clear terms what is happening, what you need to do and when, and how you can help us to provide effective support.

Designed to provide you with an efficient and informative service, the new process will streamline the experience for members who find themselves on the receiving end of a claim. One of the problems traditionally associated with claims is the time it takes to resolve them, which in turn prolongs the potential for anxiety. We are doing everything we can to reduce that timescale, especially in the early stages before any formal legal proceedings have commenced.