In theory, all doctors are aware of the need to keep accurate and comprehensive medical records. But in busy clinical practice, high standards can sometimes slip as a result of the need to see ever-growing patient numbers.
In many of the claims MPS handles, we come across examples of patient notes where there is no record of informed consent being taken; there is no record of discussions around potential postoperative complications; or there is no record of test results being ordered. This can make the job of defending a clinical negligence claim very difficult indeed.
No matter how busy you are, it is important not to underestimate the value of detailed notes. Not only do they help if a clinical negligence claim is brought against you, they are the gold standard of good patient care – leading to better communication between colleagues and smoother handovers.
In “Penetrating the eyeball”, Dr R’s records showed no evidence of discussion of indication, risks or alternatives for Ms J’s periocular injections. No written consent was taken. When a non-standard treatment is offered, a thorough discussion of the indications, risks and alternatives is mandatory and written consent is advisable. As a result, the case was indefensible and was settled for a substantial sum.
Good record-keeping means not only recording consent taken and treatments offered, but doing so contemporaneously. In “Rash decisions”, Dr P made notes retrospectively after Mr M rang the surgery with swelling, throat discomfort and difficulty breathing after he had been taking allopurinol and steroids for severe foot pain. Remember that alteration of records is a probity issue – and any alterations or retrospective entries should be clearly marked and dated.
Good record-keeping also means recording accurate observations at regular intervals. In “A brain-damaged baby”, experts were critical of the monitoring of the fetal heart rate both during Mrs N’s induction with prostaglandin, as well as during labour. Poor monitoring and documentation of the CTGs, with a failure to record the date and time, meant that labour was allowed to continue in place of a caesarean section, resulting in intrapartum asphyxia. The case could not be defended.
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