BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//Telerik Inc.//Sitefinity CMS 15.1//EN BEGIN:VTIMEZONE TZID:Singapore Standard Time BEGIN:STANDARD DTSTART;VALUE=DATE:20250101 TZNAME:Malay Peninsula Standard Time TZOFFSETFROM:+0800 TZOFFSETTO:+0800 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DESCRIPTION:Date recorded: Tuesday 25 August 2020 \nSuitable for: Medical P rotection members in Singapore\, Hong Kong and Malaysia\n\nDifficult inter actions with colleagues can cause challenges in clinical settings and unde rmines patient safety. Maintaining good relationships and communicating ef fectively with other health professionals can reduce the risk of complaint s\, claims\, adverse incidents and disciplinary action.\n\nJoin Medical Pr otection&rsquo\;s Senior Medical Educator\, Dr Sarah Coope for this record ed one-hour essential communication skills webinar focused on increasing c linician confidence and competence in managing difficult interactions with colleagues. The webinar explores common themes about how and why professi onal disagreements occur and the impact these can have on self\, others an d patients. \n\nDr Coope shares a step-by-step approach medical practition ers can use to develop communication strategies and skills to respond cons tructively and respectfully to help facilitate agreed patient-centred outc omes with colleagues.\n\nDr Coope is joined by Dr Justin Cheng\, Medicoleg al Consultant\, Medical Protection.\nWebinar objectives\n\n \n Revie w and understand key issues that can cause difficult interactions \n \n \n Gain greater awareness of personal emotional triggers and automa tic reactions and how to self-manage more effectively during disagreements and conflict\n \n \n Understand a step-by-step approach to devel op communication strategies and skills and facilitate a more constructive response to difficult interactions with colleagues.\n \n\nSpeaker\nDr S arah Coope \nDr Sarah Coope is a Senior Medical Educator with Medical Prot ection. \n\nDr Coope graduated from Edinburgh University in 1998 and compl eted her GP training in East Yorkshire where she worked as a partner until 2014. Following this\, she combined GP work with CCG and medical educatio n roles\, gaining experience as a trainer\, specialising in a wide range o f communication skills and leadership aspects in different clinical settin gs.\n\nDr Coope has completed qualifications in coaching\, mentoring and m ediation and joined Medical Protection in 2020.\n\nDr Justin Cheng \nDr Ju stin Cheng is a Medicolegal Consultant with Medical Protection. \n\nDr Che ng is an experienced doctor who has developed a wealth of knowledge about risk prevention. For the past 10 years\, Dr Cheng has been an educational presenter in Hong Kong for Medical Protection&rsquo\;s Risk Prevention Edu cation Faculty. He has also co-authored the HKMA/MPS Risk Management Handb ook. \n\nDr Cheng joined Medical Protection as a Medicolegal Consultant in July 2020 and is dedicated to supporting members and protecting the inter ests of healthcare professionals in Hong Kong. As well as being a first po int of contact for members\, he will provide expert assistance in member c ases. Dr Cheng has worked extensively in medical groups and he will contin ue to practice part-time while supporting the profession in his new role.& nbsp\; \n\nHow to view this recording on Prism\nLogin and watch the record ed webinar\n\n\nOr if you don&rsquo\;t have a Prism online learning accoun t:\n\nActivate your Prism account\nand go to &lsquo\;Find Learning&rsquo\; and select &lsquo\;Webinars&rsquo\;.\n DTEND:20200825T130000Z DTSTAMP:20260309T082219Z DTSTART:20200825T120000Z LOCATION: SEQUENCE:0 SUMMARY:Recorded webinar: Difficult Interactions with Colleagues (SG\,HK\,M Y) UID:RFCALITEM639086413394424119 X-ALT-DESC;FMTTYPE=text/html:

Date recorded: Tuesday 25 August 20 20
\nSuitable for: Medical Protection members in Singapore\ , Hong Kong and Malaysia
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Difficult intera ctions with colleagues can cause challenges in clinical settings and under mines patient safety. Maintaining good relationships and communicating eff ectively with other health professionals can reduce the risk of complaints \, claims\, adverse incidents and disciplinary action.
\n
\nJoin Medical Protection&rsquo\;s Senior Medical Educator\, Dr Sarah Coope for this recorded one-hour essential communication skills webinar focused on i ncreasing clinician confidence and competence in managing difficult intera ctions with colleagues. The webinar explores common themes about how and w hy professional disagreements occur and the impact these can have on self\ , others and patients.
\n
\nDr Coope shares a step-by-step appr oach medical practitioners can use to develop communication strategies and skills to respond constructively and respectfully to help facilitate agre ed patient-centred outcomes with colleagues.
\n
\nDr Coope is jo ined by Dr Justin Cheng\, Medicolegal Consultant\, Medical Protection.

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Webinar objectives
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Speaker
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Dr Sarah Coope
\nDr Sarah Coope is a Senior Medical Educator with Medical Protection.
\n
\nDr Coope graduated from Edinburgh University in 1998 and c ompleted her GP training in East Yorkshire where she worked as a partner u ntil 2014. Following this\, she combined GP work with CCG and medical educ ation roles\, gaining experience as a trainer\, specialising in a wide ran ge of communication skills and leadership aspects in different clinical se ttings.
\n
\nDr Coope has completed qualifications in coaching\, mentoring and mediation and joined Medical Protection in 2020.
\n
\nDr Justin Cheng
\nDr Justin Cheng is a Medicol egal Consultant with Medical Protection.
\n
\nDr Cheng is an ex perienced doctor who has developed a wealth of knowledge about risk preven tion. For the past 10 years\, Dr Cheng has been an educational presenter i n Hong Kong for Medical Protection&rsquo\;s Risk Prevention Education Facu lty. He has also co-authored the HKMA/MPS Risk Management Handbook.
\n
\nDr Cheng joined Medical Protection as a Medicolegal Consultant i n July 2020 and is dedicated to supporting members and protecting the inte rests of healthcare professionals in Hong Kong. As well as being a first p oint of contact for members\, he will provide expert assistance in member cases. Dr Cheng has worked extensively in medical groups and he will conti nue to practice part-time while supporting the profession in his new role.  \;

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How to view this recording on Pr ism
\nLogin and watch the recorded webinar\n
\n
\nOr if you don&rsquo\;t have a Prism online le arning account:
\n
\nActiva te your Prism account
\nand go to &lsquo\;Find Learning&rsquo\; a nd select &lsquo\;Webinars&rsquo\;.\n
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