Case study: Frequent attenders

When dealing with patients who attend the surgery frequently, it is important not to jump to conclusions and label a patient without first considering all their symptoms. It is also important to revisit a previous diagnosis you, or one of your colleagues, has made if symptoms do not improve, as the following case study shows.

Looking for the signs

Mr X was a 25-year-old man with depression. He saw his GP, Dr K, regularly and was prescribed antidepressant medication, which was helping. His consultations would often be long, as he discussed his feelings at length. Over the next few weeks Mr X was bothered by unilateral earache and mentioned this to Dr K, who examined his ear. Dr K said it looked healthy and gave reassuring advice.

Dr K made a record that no abnormalities had been found on examination, but this did not include any record of a cranial nerve examination

However, rather than improving, Mr X’s earache seemed to be getting worse and was waking him at night. He explained this to Dr K on a subsequent visit. Dr K put his sleep disturbance down to low mood and again reassured him about his earache. Mr X saw several different GPs about his earache over the next few weeks – it had become a constant, nagging pain. Minimal examination notes suggested otitis externa, for which he was given a steroid spray, and otitis media, for which he received three different types of antibiotic. Mr X was rather distressed about his earache and felt tired. The GPs thought this was a reflection of his depression and discussed increasing his antidepressant medication.

Shortly after, Mr X developed left-sided nasal congestion and an aching sensation in his neck on the same side. He was seen by Dr K again, who thought he was run-down and that focusing on his health in a negative way could be part of his depression.

The most frightening thing for Mr X was that he became aware of swallowing difficulties. He had had one choking episode so had changed his diet to eat softer foods. He noticed that he was losing weight and feeling tired all the time. He made another appointment with Dr K to discuss this. Dr K made a record that no abnormalities had been found on examination, but this did not include any record of a cranial nerve examination. Dr K attributed his symptoms of tiredness, generalised weakness and weight loss to his low mood.

After eight months of GP appointments, Mr X attended his local emergency department because he was feeling so unwell. He had a CT followed by an MR I and was quickly diagnosed with a large destructive mass centred on the left naso-pharynx and skull base, eroding bone and spreading into the anterior pituitary fossa. The tumour was found to be a low-grade adenocarcinoma. Mr X was given palliative radiotherapy, which relieved some of the pain for a time, but the prognosis was terminal.

Mr X was very upset and angry and made a claim against his GPs. The delay had caused little change to the prognosis, but the case was settled for a moderate sum.

Learning points

  • Symptoms should only be put down to anxiety or depression after organic causes have been excluded.
  • Taking a good history and performing a thorough examination is essential.
  • Regular attendees sometimes need special consideration to make sure nothing has been missed. This could involve taking some time to read through the whole story of consultations, particularly if the patient has seen several different GPs, and gathering together exactly what examinations and tests have been done to ensure things have not been missed. Putting a summary in the notes would demonstrate this review had taken place and would be good practice.
  • Experienced GPs will often say that if a patient has attended three times with the same complaint and suggested treatments have not helped, that a “stop, review, start again” approach is warranted. This consultation should be recorded in detail.

Casebook, Vol. 18 no. 3 – September 2010