Out of Hours and Unscheduled Primary Care: Making it safer

 
MPS, supported by MPS Risk Solutions Limited, hosted their second conference on delivering safe patient care in the out of hours and unscheduled primary care environment in September 2011. A full round-up of the conference can be found in this year's summary report. 

During the conference, delegates had the opportunity to attend practical stream sessions with a choice of:

• Serious untoward incidents: Learning and improving in the OOH and unscheduled primary care setting
• Communicating with the team
• Medical records
• Managing and learning from complaints.