Mastering Adverse Outcomes

Workshop overview 

This workshop highlights the importance of recognising patient expectations when an adverse outcome occurs, and how failing to address them can increase the risk of the patient turning to legal and disciplinary processes for answers and accountability. It also explores the basic ethical and legal obligations on a doctor when discussing adverse outcomes with patients and their carers and presents the MPS ASSIST© model for handling adverse outcomes.

The workshop addresses:

• The basic ethical and legal obligations on a doctor when discussing adverse outcomes with patients and their carers
• Issues and skills around effectively communicating regret and empathy
• Personal and cultural barriers to discussing adverse outcomes
• Common patient expectation following an adverse outcome
• A practical model for communicating with patients following an adverse outcome.

Recommended: undertake Mastering Your Risk prior to Mastering Adverse Ouctomes

Target audience

Foundation doctors, doctors in training, non consultants hospital doctors, consultants and general practitioners.

CPD points

The workshops either have CPD approval or CPD approval has been applied for. To find out how many CPD points you can gain from these workshops, please visit the Royal College of Physicians.

Cost

Members - free as a benefit of membership.

Non members - £150.00 inclusive of VAT

Format & Duration

A three hour workshop comprising short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills.

Dates & venues

Click here to access dates, venues and other information.