Mastering Adverse Outcomes
Effective and ethical management of patient care following an adverse outcome can help to avoid a complaint or claim
This workshop explores the basic ethical and legal obligations on a doctor when discussing adverse outcomes with patients and their carers
Research shows that how you communicate with a patient when something has gone wrong is one of the key factors in deciding if a patient will make a complaint or a claim. Yet most doctors receive little or no formal training in how to communicate in what can be a difficult and stressful situation.
The Mastering Adverse Outcomes workshop is designed to fill this gap, providing you with powerful techniques that can reduce your exposure to risk of complaints or claims.
By attending this workshop you will:
- enhance your skills to communicate with patients when something has gone wrong
- understand the cultural and legal implications of expressing regret
- increase your understanding of ethical, regulatory, legal and professional obligations following an adverse outcome including duty of disclosure
- reduce your risk of complaints or claims
- increase your knowledge of the research related to adverse outcomes
Mastering Adverse Outcomes is the second workshop in the Mastering series, and we highly recommend participants to attend the Mastering Your Risk workshop first.
Who's it for?
Foundation doctors, doctors in training, non consultant hospital doctors, consultants and general practitioners.
CPD points
The workshops either have CPD approval or CPD approval has been applied for. To find out how many CPD points you can gain from these workshops, please visit the Royal College of Physicians.
Cost
Members - free as a benefit of membership.
Non members - £150.00 inclusive of VAT.
This workshop can be delivered in house. If you are interested in commissioning this workshop for your organisation (for a minimum of 12, max 24 doctors), please contact MPS Educational Services for more information and costs:
Email: education@mps.org.uk
Telephonew: +44 (0)113 241 0696
Format and duration
A three-hour workshop with no more than 24 participants. The workshop comprises of short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills.
Dates, venues and online booking
January to June 2012 - click here to access dates, locations, venues and to book online.
NEW July - December 2012 - click here to access dates, locations, venues and to book online.
Please note: For workshops with online booking available, we have introduced a new online booking system. On first use, you will be asked to register your desired user name and password and complete a booking form. A user account will then be created for you, which will enable you to make future bookings without the need to re-enter this information. This system has been introduced to make the booking process more efficient for you.