Contractual obligations

From April 2009, all PCTs have to be registered with the Care Quality Commission

From April 2009, all PCTs have to be registered with the Care Quality Commission, under the provisions of the Health and Social Care Act 2008. As a condition of registration, your PCT is required to ensure that “there are systems in place to ensure that patients, their relatives and carers:

• have suitable and accessible information about, and clear access to, procedures to register formal complaints and feedback on the quality of services
• are not discriminated against when complaints are made
• are assured that organisations act appropriately on any concerns and, where appropriate, make changes to ensure improvements in service delivery.”

(Core standard C14, Standards for Better Health)