Director of Member Operations
As Director of Member Operations, Peter Rowbottom leads the continuing development and delivery of Operational Services to our Members.
Peter studied for a BA (Hons) in Urban Planning at Leeds Polytechnic before moving on to the University of Wolverhampton where he obtained his Post Graduate Diploma in Management Studies.
His career has primarily been within Financial Services (Building Society, Banking and Insurance Services), specialising in optimising best practice service delivery and the use of the emerging digital service options to enhance customer (member) experience. He has received a range of industry best practice awards and recognition for his achievements in this field.
Peter initially joined MPS as a Consultant in April 2013, managing the development and delivery of a revised Target Operating Model within Member Operations. Following the successful delivery of this Change Project, in July 2014, Peter was invited to join the Society in a permanent role.