In order to request assistance, you must be a member of Medical Protection at the time of the event or incident.
As a member you must have paid the correct subscription rate and confirmed you will abide by the terms of membership, as laid out in the Memorandum and Articles of Association and associated guidance documents. It is important that all members are aware of these terms of membership.
If the scope of your practice changes you must immediately inform Medical Protection. Failure to do so may mean you are unable to access the benefits of membership.
Withholding or providing false or misleading information is likely to adversely affect your entitlement to the benefits of membership and, in certain circumstances, membership may be terminated.
What we expect from you
In order to provide you with a fair, high quality experience we require your complete and prompt co-operation at all times. MPS cannot take any steps on your behalf without your agreement.
You must provide full and accurate facts and supporting documents relevant to your case, and be available to attend meetings and give instructions when required. You should not incur legal expenses regarding a complaint, claim or other matter, nor agree to pay compensation, without MPS’s prior approval. You are personally liable for any such expenses and MPS will not reimburse costs you incur.
MPS’s team of advisers are here to assist you and understand that involvement in disciplinary, regulatory and other legal proceedings can be very stressful. However, hostile, abusive and threatening behaviour of any kind is unacceptable and will not be tolerated. MPS operates a zero tolerance policy towards such conduct and anyone who acts in such a manner may have their ongoing assistance and future membership terminated.
If you feel MPS could have done better or there is something you believe we should be doing differently, we want to know. Our aim is to respond to any concerns to your satisfaction and use your feedback in order to improve our service in the future.
We want to resolve complaints as soon as possible. We will send an acknowledgement within five working days and aim to issue a full response within 28 days. If it is not possible to respond within 28 days, we will write to you with an indication of when the response will be ready. If, for any reason, this timetable cannot be met, we will explain why.
We ask that, where possible, the complaint should be addressed directly to the individual member of staff concerned. They will try to resolve the complaint to your satisfaction quickly and fairly. Alternatively, you can raise concerns in writing or by telephone to the head of the department concerned.
All complaints will be treated seriously, fairly and in confidence, whether they are made in person, by telephone or in writing.