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MPS DIRECTORS

The team of Directors head up key functions within MPS. They are committed to delivering the best possible service to members.
  • Harris Shum
    Regional Director, Asia

    MFin ANZIF (Snr Assoc) CIP

    Harris Shum was born in Hong Kong and joins MPS with 19 years of reinsurance and financial services experience in Europe and Asia. He most recently held the position of Director, Financial Services Ratings at Standard and Poor’s Global Ratings, based in Singapore.

    Throughout his career, Harris has held senior management roles in various reinsurance companies in Europe and Asia, including professional indemnity insurance, marketing, product development and design. Drawing on his experience with specialist market insurer, Lloyd’s of London, he was also a founding member of an international specialty insurance start-up based in Barcelona. Harris is particularly interested in improving the member experience, ensuring our products and services are fit for purpose and competitive in the markets we serve.

    Harris is a Certified Insurance Professional (CIP) of ANZIIF and holds a Bachelor’s degree in Civil and Structural Engineering and a Masters degree in Finance from the University of Hong Kong. Harris speaks English, Cantonese and Mandarin.

  • Ian Cook
    Director of Financial Reporting and Control

    Ian Cook Profile.fw

    Ian is a Fellow of the Chartered Association of Certified Accountants and holds an Association of Corporate Treasurers’ qualification in International Cash Management.

    He completed his accountancy training shortly after joining MPS in 1994, since when he has held a number of different posts within the Finance Department. In 1999 he became Financial Controller and then Director of Financial Reporting and Control in 2015.

    Ian has responsibility for leading the day to day activities, development and strategy of the Finance department, and providing input into various strategic and business change projects. He is a member of the Senior Leadership Team and also provides support and input to the MPI (London) Limited Board and MPS’s Audit and Risk Committee.

  • Jane Smith
    Director of IT Operations

    Jane Smith Profile.fw

    Jane obtained an English degree from London University. She moved into IT early on in her career and her experience includes technical expertise, leadership and management, industry know-how and strategy development. She has worked in a number of market sectors with global responsibility including FMCG, Pharmaceuticals, Food Processing Commodity, Wines and Spirits and Consultancy. 

    Jane joined MPS in April 2013 as Head of IT and has been the Director of IT Operations since 2015. She has responsibility for end-to-end service covering a suite of Microsoft and Java technologies delivering coherent and consistent information technology capabilities, She has direct responsibility for Information Technology Strategy, IT Strategy, Enterprise Architecture, IT Governance and Information Technology Planning.

  • Mark Dinwoodie
    Director of Education
    Mark Dinwoodie.fw

    MA (Cantab) MB BS DGM DCH DRCOG DFSRH MMEd (Dundee) FRCGP

    Having qualified from Cambridge University and Guy’s Hospital in 1987 and after undertaking GP vocational training, Mark worked as a GP Partner and Trainer in Bath until 2013. He also worked for a number of years as a clinical assistant in cardiology.

    He has been involved in developing and delivering a wide variety of MPS risk management workshops and educational programmes since 2001.  He was a member of MPS Council and the MPS Claims Advisory Committee from 2005 to 2009.

    He is a lead facilitator for the MPS Clinical Communication Programme and has particular interests in medication errors, the primary/secondary care interface and doctor-patient communication.  He is a Fellow of the Royal College of General Practitioners and has a Masters in Medical Education from the University of Dundee.

  • Martin Burns
    Director of Risk and Analysis

    Martin Burns is Director of Risk and Analysis at MPSAs Director of Risk and Analysis, Martin Burns is responsible for underwriting, subscription setting, reserving, reinsurance and analysing case trends. He also has overall responsibility for maintaining and developing the decision support systems.

    Martin was educated at the University of Kent at Canterbury, where he obtained a BSc (Hons) degree.

    Before joining MPS, Martin worked at Prudential Assurance Company Ltd (1988 – 1996) where he undertook various roles within actuarial departments before becoming a general insurance business analyst.

  • Melanie Rowles
    Director of Claims Delivery
    Melanie Rowles_200

    Melanie obtained a law Degree from Leeds University and studied for the Law Society finals at the College of Law in Chester.  She qualified as a Solicitor in 1985.  She was a member of both AvMA’s and the Law Society panel of approved clinical negligence practitioners.  She became an accredited Mediator in 2002.

    She worked as a Clinical Negligence Solicitor and partner in private practice until 2006 when she joined MPS.  Melanie joined MPS in 2006, as a Team Leader, became Head of Claims Management in 2012.  In 2015, she was appointed Director of Claims Delivery in the Claims and Litigation Department.

  • Peter Lycholat
    Director of Strategic Change

    Peter Lycholat Profile.fw

    Peter started his career in 1992 with Commercial Union Plc, being trained in general insurance underwriting, business development and service operations as a graduate trainee.

    Peter developed his career within financial services with senior leadership positions at Aviva, the Halifax and RBS leading operations and business transformation teams.

    Peter is a graduate from the University of Birmingham, holds an MBA from the OU Business School and is a practitioner in Managing Successful Programmes. Peter joined MPS in 2012 and is responsible for leading strategic change.

  • Peter Rowbottom
    Director of Member Operations

    Peter studied for a BA (Hons) in Urban Planning at Leeds Polytechnic before moving on to the University of Wolverhampton where he obtained his Post Graduate Diploma in Management Studies.

     His career has primarily been within Financial Services (Building Society, Banking and Insurance Services), specialising in optimising best practice service delivery and the use of the emerging digital service options to enhance customer (member) experience. He has received a range of industry best practice awards and recognition for his achievements in this field.

    Peter initially joined MPS as a Consultant in April 2013, managing the development and delivery of a revised Target Operating Model within Member Operations. Following the successful delivery of this Change Project, in July 2014, Peter was invited to join the Society in a permanent role to lead the continuing development and delivery of Operational Services to our Members and is now Director of Member Operations.

  • Raj Rattan
    Dental Director

    RR Profile edited

    MBE BDS MFGDP(UK) PgDip MDE FFGDP(UK) FICD

    Raj Rattan graduated from University College Hospital in London. After a short spell as an associate, he became a partner at a practice in Oxford going onto establishing additional practices in Bromley, Kent. 

    He developed a portfolio career during which he provided consultancy and advisory services to the NHS, Corporate and Private sectors. He also served as a Policy Adviser at the Department of Health and has been heavily involved in postgraduate dental education for over 25 years, first as a Programme Director and more recently as Strategic Associate Dean in London. His professional publications include articles, textbooks and e-learning resources.  He has sat on a number of editorial boards over the years and has lectured extensively throughout the UK and overseas.

    Raj has worked at Dental Protection for over 20 years on a part-time basis and, after over 30 years’ experience as a clinician and multiple-practice owner, he was appointed Dental Director at MPS in June 2016.

  • Robert Hendry
    Medical Director

    Rob HendryRobert was born and brought up in Glasgow and studied medicine at Dundee University. After graduating in 1981 he undertook a number of hospital appointments before becoming a partner in an urban teaching practice in Dundee in 1986.

    He developed an interest in medical law and completed an MPhil in Law and Ethics in Medicine at Glasgow University in 1992.

    Having done some consultancy work for the Medical Protection Society and having taught part-time at Dundee University, he took up a permanent appointment as a medicolegal adviser with the Medical and Dental Defence Union of Scotland in 1996 and remained there until he moved to the Medical Protection Society to set up their Edinburgh office in 2009.

    Robert is a Foundation Fellow of the Faculty of Forensic and Legal Medicine and continues to have an interest in teaching, having honorary positions at a number of universities.

    Having completed his MBA at Strathclyde University Graduate Business School in 2001 he has continued to develop his business interests. In 2011 he was appointed Deputy Medical Director and in 2013 became Medical Director of the Medical Protection Society and is currently responsible for medicolegal services delivered by the Medical Protection Society to its members worldwide.

  • Shelley McNicol

    Shelley McNicol is Director of Policy and Communications at MPS

    Director of Communications and Policy
    Shelley McNicol graduated from the University of East Anglia in 1995 with a degree in history.

    After leaving university ‎she was elected to the National Union of Students where she served two terms as National Treasurer. The role blended commercial responsibilities including a seat on the Board of Endsleigh Insurance and Chairman of NHS Services Ltd with representational and media activities. It was in this role that Shelley first served as a media spokesperson, appearing on Newsnight, BBC News and Sky News‎. 

    From there Shelley held a number of PR and marketing roles including a marketing role at Proctor and Gamble before joining the PR and Public Affairs agency Morgan Allen Moore as a Director advising a ‎range of health care clients on their government relations and PR activity.

    In 2002 Shelley joined MPS, initially as Head of PR and then Head of Communications. In 2014 Shelley was promoted to Director of Communications and Policy. In her time at MPS, Shelley has shaped the organisations interactions with governments and media around the world‎ and has provided reputational management advice to many members facing challenging and intrusive media coverage.