The Essential Risk Management Workshop Series
As part of MPS’s commitment to support members in practice and improve patient care, we have developed the Essential Risk Management Workshop Series.
Informed by MPS’s unrivalled case experience, these workshops are designed by medicolegal experts and presented by local clinicians. The series provides you with proven techniques to reduce your risk of complaints and help improve patient outcomes.
CPD and CME accreditation
The workshops in the series have been accredited by all the New Zealand and Australasian Colleges. Check here for more details.
The workshops are free to MPS members as a benefit of membership.
Mastering Your Risk
This workshop - the first in the series of risk management workshops - provides a thorough grounding in the issues surrounding risk management and introduces practical and preventive techniques that improve communication skills and patient satisfaction.
Mastering Adverse Outcomes
The second workshop in the series provides powerful and proven communication techniques to deal with patients after something has gone wrong. Using clinical scenarios and the MPS A.S.S.I.S.T© model for handling adverse outcomes, this workshop gives participants the confidence to deal with this most challenging of clinical situations.
Mastering Professional Interactions
Poor doctor-patient communication has long been identified as a major cause of complaints and litigation. However, doctor-doctor communication is increasingly being identified as a significant source of risk to patients and doctors. This workshop explores the nature of these risks, including patient referrals, clinical handover and disagreements amongst doctors, and examines strategies and models to overcome these risks.
Mastering Difficult Interactions with Patients
Working in healthcare often means having to deal with very challenging interactions and difficult situations, so it’s not surprising that doctors report that dealing with such interactions is one of their biggest workplace challenges. This workshop explores the causes of difficult interactions and provides techniques to effectively handle these situations.
Mastering Shared Decision Making
Patient dissatisfaction with the decision making process about their treatment options can increase the risk of complaints or claims against a doctor. This workshop shows how the shared decision making model is an effective way to ensure that patients make appropriate and informed choices about the treatment options available to them.