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Risk Management Workshops

MPS workshops are focused on providing advice and practical tools and tips to help you deliver improved patient care

Mastering Shared Decision Making

Patient dissatisfaction with the decision making process about their treatment options can increase the risk of complaints against a doctor.

Facilitating conversations effectively can result in more informed and appropriate decision making for patients. It can also increase a patient’s sense of ownership of the decision leading to better acceptance of unexpected or unwanted consequences after an adverse outcome.

Very useful, I think the shared decision making component is spot on and pulls together the strands of many, even all, aspects of medicolegal issues/claims.

Suitable for

General practitioners and specialists


Three hour workshop comprising short lectures, reflective exercise, small group-facilitated discussions and group activities


Available to members only and free as a benefit of membership


For details of accreditation by the New Zealand and Australasian Colleges, please click here.

By attending this workshop you will:
  • learn how to facilitate effective patient decision making
  • understand the process of shared decision making and its importance in effective doctor-patient relationships
  • gain an understanding of what leads to complaints related to clinical decision making
  • explore the challenges that you could face in the decision making process
  • learn techniques that will assist you in meeting the rising expectations of patients for information about their healthcare choices
  • reduce your likelihood of complaints arising from clinical decision making consultations.
MPS communication skills workshops

This workshop can be delivered in house for practices with a minimum of 15 doctors. If you are interested in commissioning this workshop for your organisation, please contact MPS Education Services for more information and costs.