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Risk Management Workshops

MPS workshops are focused on providing advice and practical tools and tips to help you deliver improved patient care

Mastering Difficult Interactions with Patients

Doctors who received training to improve their communication skills report a significantly lower rate of difficult interactions.

We understand that dealing with difficult interactions with patients can be a significant cause of stress, yet the nature of most clinical jobs makes these encounters unavoidable.

In these scenarios many doctors find it difficult to communicate their point of view effectively for fear of escalating conflict. This can lead to frustration, dissatisfaction and may affect patient care.

As part of this workshop you will look at why such situations arise, be provided techniques to handle them effectively and manage your own internal response.

Thank you for all the helpful tips. Glad that the speaker had a GP/psychology background to appreciate our difficult interactions with patients.

Suitable for

General practitioners and specialists


3-hour workshop comprising short lectures, reflective exercise, small group-facilitated discussions and group activities and rehearsal of skills


Available to members only and free as a benefit of membership


For details of accreditation by the New Zealand and Australasian Colleges, please click here

By attending this workshop you will:
  • enhance your skills in managing difficult situations with patients
  • understand the choices available to you when faced with a difficult interaction
  • learn techniques to minimise conflict and deal with challenging scenarios, such as aggressive or upset patients
  • build the skills to effectively “diagnose” the problem
  • learn personal “survival” skills to reduce stress
  • improve the clinical outcomes of these complex situations.
MPS communication skills workshops

This workshop can be delivered in house for practices with a minimum of 15 doctors. If you are interested in commissioning this workshop for your organisation, please contact MPS Education Services for more information and costs.