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Risk Management Workshops

MPS workshops are focused on providing advice and practical tools and tips to help you deliver improved patient care

Mastering Adverse Outcomes

Develop your skills to effectively and ethically manage the care of patients following an adverse outcome.

We know that how you communicate with a patient when something has gone wrong is one of the key factors in determining if a patient will make a complaint. Yet most doctors receive little or no formal training in how to communicate in what can be a difficult and stressful situation.

The Mastering Adverse Outcomes workshop is designed to fill this gap, providing you with powerful techniques that can reduce your exposure to risk of complaints.

So helpful! It would be really good to have the MPS come to my hospital department to talk to the staff about risk management, adverse outcomes and professional relationships

Suitable for

General practitioners and specialists


Three hour workshop comprising short lectures, reflective exercise, small group-facilitated discussions and group activities


Available to members only and free as a benefit of membership


For details of accreditation by the New Zealand and Australasian Colleges, please click here

By attending this workshop you will:
  • enhance your skills to communicate with patients when something has gone wrong
  • reduce your risk of complaints or disciplinary action
  • increase your knowledge of the research related to adverse outcomes
MPS communication skills workshops

This workshop can be delivered in house for practices with a minimum of 15 doctors. If you are interested in commissioning this workshop for your organisation, please contact MPS Education Services for more information and costs.