GPs top complaints figures
A freedom of information request by the Waikato Times has revealed that between August 2010 to July 2012, 362 separate health providers were complained about in the wider Waikato region.
Complaints to the Health and Disability Commissioner included delays in treatment, wrong site surgery, misdiagnosis, unexpected outcomes and poorly co-ordinated care.
Of the 362 complaints, 214 were made about group providers, such as medical centres and hospitals. The remaining 148 were made against individual registered and unregistered providers.
The complaints figures included:
- GPs – 37
- Dentists – 20
- Physicians – 10
- Orthopaedic surgeons – 9
- Midwives – 9
- Nurses – 6
- Psychiatrists – 5
- Other – 52.
Royal New Zealand College of General Practitioners chief executive Helen Morgan-Banda said GPs were at the forefront of primary medicine and saw, on average, more patients than other medical practitioners.
The region’s public hospitals received the most complaints for a group provider with 104, followed by medical centres (25), rest homes (21) and accident and emergency clinics (7).
This builds on the Commissioner’s Annual Report (2011) which identified treatment as the primary issue in half of all complaints received.
Source: Waikato Times