Mastering Adverse Outcomes
What you say to a patient after something goes wrong will influence whether they make a complaint or claim
Research shows that how you communicate with a patient when something has gone wrong is one of the key factors in deciding if a patient will make a complaint or a claim. Yet most doctors receive little or no formal training in how to communicate in what can be a difficult and stressful situation.
The Mastering Adverse Outcomes workshop is designed to fill this gap, providing you with powerful techniques that can reduce your exposure to risk of complaints or claims.
By attending this workshop you will:
- enhance your skills to communicate with patients when something has gone wrong
- understand the cultural and legal implications of expressing regret
- increase your understanding of ethical, regulatory, legal and professional obligations following an adverse outcome including duty of disclosure
- reduce your risk of complaints or claims
- increase your knowledge of the research related to adverse outcomes
- understand the impact of waiving or reducing patient fees when something has gone wrong.
CPD
Mastering Adverse Outcomes will be awarded points on MMC – CPD grading system.
Cost
Members can attend the workshops free as a benefit of membership.
Format and duration
A three-hour interactive workshop with no more than 20 participants.
Dates, venues and online booking
Click here for dates, locations, venues and to book online.