Mastering Difficult Interactions with Patients
Doctors identify 15% of their patient interactions as difficult
Dealing with difficult interactions with patients can be a significant cause of stress for doctors, yet the nature of most clinical jobs makes these encounters unavoidable.
In these situations many doctors find it difficult to communicate their point of view effectively for fear of escalating conflict. This can lead to frustration, dissatisfaction and may affect patient care.
Doctors who received training to improve their communication skills report a significantly lower rate of difficult interactions.
The Mastering Difficult Interactions with Patients workshop helps you to identify potentially difficult interactions, understand why they happen and provides proven techniques to manage them effectively.
By attending this workshop you will:
- Enhance your skills in managing difficult interactions with patients
- Understand the choices available to you when faced with a difficult interaction
- Learn techniques to minimise conflict and deal with challenging scenarios
- Build skills to effectively “diagnose” the problem
- Learn personal “survival” skills to reduce stress
- Improve the clinical outcomes of these difficult situations.
CPD
Mastering Professional Interactions will be awarded points on MMC – CPD grading system.
Cost
Members can attend the workshops free as a benefit of membership.
Format and duration
A three-hour interactive workshop with no more than 20 participants.
Dates, venues and online booking
Click here for dates, locations, venues and to book online.