Developing a safety culture within your practice
Take action to help reduce your risk by improving your communication skills and developing techniques to better manage your patient expectations.
The Mastering workshops should be compulsory! V.good and informative, I love these
General practitioners and specialists
Three hour workshop comprising short lectures, reflective exercise, small group-facilitated discussions, group activities and rehearsal of skills
Free as a benefit of membership
Accredited for 4 points under Category A3
By attending this workshop you will:
enhance your skills in communicating effectively with patients to reduce risk
acquire a deeper understanding of the link between communication skills and patient dissatisfaction
gain a greater understanding of the motivation behind patient claims and complaints and why patients sue
learn about international experience in reducing risk
gain a greater appreciation for the importance of documentation in protecting against litigation.