Sometimes, it is not poor clinical or communication skills but poor protocols and procedures which make the difference between a successful clinical outcome and a claim. We look at triage, sharing how you can ensure reception staff are fully aware of what to do in those rare emergency situations. We also offer some simple tips to make sure no test results slip through the net.

Finally, our Careers section takes a look at professionalism: how to encourage it in your trainees and what to do if you are aware of a lack of it amongst your colleagues. Sometimes, seemingly small events can have serious professional consequences.

We hope you enjoy this edition – as ever, do get in touch with your feedback and suggestions for future content.

Dr Sonya McCullough 
Editor-in-Chief, MPS Medicolegal Adviser