MPS is committed to Education and Risk Management: we have therefore developed a portfolio of communications and risk management courses and workshops which are designed to respond to the needs of health professionals at each stage of their careers.
Our workshops are expertly facilitated, using a blend of presentations, small group discussions, care studies, reflective exercises and opportunities to rehearse skills. To ensure optimum interactions, group size is limited to 24 participants per workshop.
All of our facilitators are general practitioners, consultants or clinicians who have undergone formal training with MPS. Where possible and applicable, our workshops qualify for Continuing Professional Development (CPD)/Continuing Medical Education (CME) accreditation.
Please note: For workshops with online booking available, we have introduced a new online booking system. On first use, you will be asked to register your desired user name and password and complete a booking form. A user account will then be created for you, which will enable you to make future bookings without the need to re-enter this information. This system has been introduced to make the booking process more efficient for you.
Communication skills workshops
- Mastering Your Risk
This workshop provides a thorough grounding in the issues surrounding risk management and introduces practical and preventative techniques that improve communication skills and patient satisfaction.
- Mastering Adverse Outcomes
This workshop provides powerful and effective training in the ethical management of patient care following a serious adverse outcome.
- Mastering Professional Interactions
This highly effective workshop examines techniques and strategies to reduce risk when doctors are in disagreement about aspects of patient care.
- Mastering Difficult Interactions with Patients
This workshop explores the causes of difficult and challenging interactions and provides techniques to effectively handle these situations.
- Mastering Shared Decision Making
This workshop will assist you in reducing your exposure to risk by improving skills in helping patients make appropriate and informed choices.
Human factors workshop
- Understanding Human Error in General Practice
Research indicates that however technically gifted individuals are and however professional the practice, there is no immunity from human error. This workshop will help you to reduce your risk of complaints and claims by understanding the importance of the human element and effective teamwork in improving patient outcomes.
Primary care workshops
- Medical Records in Primary Care
This workshop will provide individuals working in primary care with a thorough understanding of the importance of medical records and aims to enhance skills in the making and keeping of quality medical records.
- Practical Guide to Risk Management in Primary Care
An in-house workshop that assists participants in connecting principles with practice and answer those basic questions about clinical governance and risk management.