On receiving an attorney’s letter indicating that a claim for compensation is contemplated, or where legal proceedings have been served upon you, the first thing to do is to contact the MPS helpline on +44 113 243 6436 or at email@example.com. You should do this as soon as possible so that our claims team can help you. This ensures MPS is notified of the claim, or potential claim, from the outset and where appropriate enables MPS to take immediate steps to instruct an MPS panel lawyer (“Panel”) to act on your behalf on instructions from MPS.
You will most likely be asked to send in a copy of the lawyer’s letter and/or court papers so we can better understand the nature of the claim. A file will then be opened. Once it is confirmed that you are entitled to MPS assistance in relation to the potential claim in accordance with the MPS Memorandum and Articles of Association, a medicolegal adviser, or a medicolegal adviser and a claims manager (the “file handler/s”), will be appointed to provide support and professional reassurance; they will be able to guide you through the claims process.
The file handler will be responsible for instructing Panel to act on your behalf, where required, and will liaise with Panel in order to provide MPS input and instructions in conjunction with you. The only exception to this situation is where you have been served with court papers and the time for responding or acknowledging service of those papers is very limited – in which case you should make contact directly with Panel in your jurisdiction (see the MPS website for up-to-date details).
In these circumstances Panel will contact MPS to request authority to assist on your behalf and to confirm instructions to act on your behalf before doing so. We would ask that in these circumstances you also make contact with MPS to notify us that you have taken this step, so we can liaise with Panel.