How we work

MPS is a discretionary mutual society, not an insurance company. You can ask us for advice or assistance with any medicolegal problem arising from your clinical practice and requesting help is as simple as picking up the phone or writing us a letter or email.

There are no bureaucratic claim forms to fill in, and you will always receive a personal service from a real human being. We do not use automated telephone menus and will never bombard you with irrelevant mailings. When you contact us, we will do our utmost to be helpful by responding to your request professionally and effectively.

If you call us for advice, you will be put through to a knowledgeable medicolegal adviser – a doctor with legal training. If we are dealing with a legal or other case on your behalf, it will be assigned to a named individual – either a medicolegal adviser or one of our in-house lawyers – who will take personal responsibility for handling the case and keeping you informed of developments.

Feedback from members is always welcome, whether it be in the form of a complaint about our service, praise for meeting or exceeding expectations or suggestions for further improving our service.